Reviews from AirControl HB customers

Based on the recommendations of many others

Based on the recommendations of many others, we had the awesome team from AirControl HB come and install FOUR brand new Toshiba Heat Pumps in our house back in November 2021 - and it has been the BEST investment we have made (and surprisingly good value too). Logan and Sefton were very friendly, tidy and professional - even our shy three-year-old warmed to them straight away! We definitely recommend AirControl HB - cheers guys!
- Rochelle Lambert May 2022

Sefton and Logan installed 2x heat pumps

Sefton and Logan installed 2x heat pumps in the upstairs bedrooms for us. They quoted us within couple of days , and the installation was done within 2 weeks . Really happy with their service ☺ will use them again and we recommend them to everyone .
- Shane Kerr April 2022

Very professional service with good communication

Very professional service with good communication. Would recommend them to anyone, especially if you want to support a small family business!
- Stefan Romic April 2022

AirControl HB replaced our old Daikin ducted system

AirControl HB replaced our old Daikin ducted system with a Super Digital Toshiba system. Sefton and Logan paid great attention to detail. We are very pleased with the end result - we now have reliable cooling and heating. The running cost of the Toshiba system is certainly more economical than that of the old system. We highly recommend AirControl HB - Joe and Heather Raad
- Joe & Heather Raad 25th March 2022

Great service.

Great service. Would recommend if you are thinking bout a heat pump. Just ask him questions and he will explain everything to you. They have done a neat tidy job for us and we are very happy. Thank you Aircontrol
- Kerry McBeth, 23rd March 2022

Great company to deal with.

Great company to deal with. They are very reliable and came promptly to quote then followed up quickly with a written quote. Organised installation and everything went without a hitch. Doing business with them was a pleasure.
- Erin Walter, 23rd March 2022

A Big thank you to the team

A big thank you to the team at AirControl Hawkes Bay - Heat Pump Specialists for promptly getting our new air con installed!
- Artmoshpere Gallery Waipawa, 6th March 2022

Sefton and his son at ‘Aircontrol Hawkes Bay Ltd’

Sefton and his son at ‘Aircontrol Hawkes Bay Ltd’, supplied and installed the Toshiba Hi Wall unit for me. I was thrilled with all aspects of the service I received, not to mention their professionalism, tidiness and extra mile they went to for me. Couldn’t be happier with the unit.
- Rebecca Joll, March 2022

The service was incredible

The service was incredible, we had our unit installed within two weeks. They were very efficient, friendly and so helpful, I would recommend highly.
- Val Moorhead 5th March 2022

Prompt, tidy job.

Prompt, tidy job. Air con does exactly what was promised. Appreciate the ongoing service and support.
- Michael Gardner, 14th Feb 2022

Very professional

Very professional. Know their stuff and turn up when they say they will. Highly recommended. I just wish there were more companies that worked in the very professional way that you do.
- Ewan Fraser, 27 January 2022

Awesome service and good communication

Awesome service and good communication about installing and info on my new Toshiba heat pump. Really appreciate the service at the busiest time of the year too!
- Aaron Young, 13th Jan 2022

Great service and done on time with no stress

Great service and done on time with no stress. The young fella Logan came to do the installation and did an excellent job. Will definitely recommend these guys .
- o0stemo0o, January 2022

once you contact AirControl HB you can relax.

once you contact AirControl HB you can relax. They are really good at communication (they do what they say, when they say) they turn up on time, install a quality aircon unit in a professional manner, and are a pleasure to do business with and we have used their services twice. I especially liked to see Sefton is training up his son, a very nice young man to carry on the business into the future. Very easy to recommend.
- Lianne Jeffery, December 2021

Amazing service I have used them twice this year

Amazing service I have used them twice this year to install heat pumps/air conditioning units. Very fast replies to all questions very quick to come to view and discuss options and and great prices
- Lynette Cox, November 2021

This is our second time using Sefton and the team,

This is our second time using Sefton and the team, this time to install some units in our bedrooms. Once again fantastic service, great products, Sefton was so helpful and knowledgeable. We have no hesitation in recommending Sefton and the team, and will continue to use AirControl HB for all our aircon needs. :)
- Debbie Linge, November 2021

Great work from Sefton.

Great work from Sefton. Even so good as to let us know about a Panasonic promo cashback scheme that we were unaware of. Would use again
- Amy Dunn, November 2021

Excellent service and product.

Excellent service and product. Sefton went out of his way to do an urgent job for us - consulted and quoted same day. Arrived on time and did such a neat installation within the estimated time. A friendly professional team. Couldn't be happier with our quiet new unit. Competitively priced - you can't go wrong with this company.
- Lara Loughton, November 2021

We have used AirControl HB on numerous occasions now.

We have used AirControl HB on numerous occassions now. Communication is great and services provided are top notch. We will continue to use Air Control HB for all our AC services. I highly recommend Sefton, Nicola and Logan. Ngāmihi
- Sarah Ngawati 12th November 2021

Great, quick service

Great, quick service. Prices very reasonable. Will definitely use again.
- David Thompson November 2021

Brilliant service!

Brilliant service! I chose this firm over others based on their reviews and I'm so pleased I did! Prompt communication, friendly professional service and super helpful. Really happy:)
- Jo cox November 2021

Awesome installation

Awesome installation - thanks Sef & the team.
- Trent Barton November 2021

The service was performed very professionally

The service was performed very professionally and quick, my AC unit is working now much better than before! I highly recommend this company!
- Krzystof Wojcik October 2021

Very prompt service

Very prompt service, excellent communication and very tidy install. Nice team to deal with.
- Shawn Hill October 2021

Fantastic service from start to finish

Fantastic service from start to finish! Sefton was bang on time, informative, friendly and efficient. Money well spent and i will definitely use AirControl HB im future plus recommended them to friends. Thankyou!
- Sarah Canning September 2021

Highly recommend!

Highly recommend! Sefton was fantastic to deal with. Very quick and efficient and nothing was too much trouble. Thank you!
- Alana Steyn September 2021

Sefton and his co-worker were quick and efficient

Sefton and his co-worker were quick and efficient and we are happy with the heat pump that has been installed. They were considerate with the placement of the outside unit in order that it was not an eyesore, and all cabling has been performed tidily. Sefton was very easy to deal with, answering any questions honestly and efficiently. The whole process from initial request was very quick and easy. Would recommend
- Meredith Shennen  August 2021

Great professional service

Great professional service, competitive price we also got the grant as our fire was non compliant and they handled all of this for us.
Highly recommend and we are so thankful to have our heat pump for the winter!!
- Christie McKennie  23 July 2021

Great efficient service

Great efficient service, Well priced. Thank you so much for the install
- Bjorn Schuffelen  July 2021

Service was very prompt

Service was very prompt and professional
-  Josephine Stewart  July 2021

They where great to deal with

They where great to deal with .Turned up when they said they would and had the job done in a few hours
- S & B Horsfall   July 2021

Great service, easy to deal with,

Great service, easy to deal with, they went the extra mile to return a damaged unit to the supplier for me. Would happily recommend this local business.
- Maureen Howes 5-7-2021

Highly recommend this company.

Highly recommend this company. Prompt, efficient service, excellent communication, plus very competitive pricing with their heat pumps They did an excellent job, were very clean and proficient in their work .I found them trustworthy, professional tradesmen so will continue to use them for future work.
- Carol Lilburn  2-7-2021

Great service

Great service. Very professional. Responded to my online enquiry within a few hours.
- Kurt Williamson
July 2021

Sefton and Logan installed a ducted heat pump system

Sefton and Logan installed a ducted heat pump system which has improved my parents quality of life immensely. I found Sefton and Logan to be personable, prompt and professional. I particularly appreciate their high level of communication and commitment to my timeline. I felt heard and informed at all times and they worked in seamlessly with other work crews on the job site. I’ll be using them again. Double thumbs up.
- Carla Carlson
July 2021

The team from Air Control Hawkes Bay were awesome to deal with.

The team from Air Control Hawkes Bay were awesome to deal with. Sefton answered our questions directly and honestly giving us information and confidence. The whole team were fully responsive and had the the unit installed within a week - a high quality install done neatly and quickly including guidance on how to get best use from our unit. Very happy!
- Adie Graham
June 2021

Very prompt service.

Very prompt service. Needed some Air-con units removed ASAP and they were there the next day. Cheers guys !
- Kim Chenery 
June 2021


The team from Air Control Hawkes Bay were awesome to deal with.

The team from Air Control Hawkes Bay were awesome to deal with. Sefton answered our questions directly and honestly giving us information and confidence. The whole team were fully responsive and had the the unit installed within a week - a high quality install done neatly and quickly including guidance on how to get best use from our unit. Very happy!
- Adie Graham 16-6-21

Very Prompt Service

Very prompt service. Needed some Air-con units removed ASAP and they were there the next day. Cheers guys !
- Kim Chenery 10-6-21

We had our heat pump installed today.

We had our heat pump installed today. Sefton and Logan did a great job. They were on time (even slightly early) after leaving a message to say they were en route. The installation went smoothly. Both men were friendly, professional, and cleaned up afterward. Their invoice was exactly as Sefton had quoted and was a fair and reasonable price. I was super impressed and would highly recommend this business. Thanks guys 🙂
- Ingrid Savill 4-6-21

Awesome, quick

Awesome, quick and very well priced service. Definitely recommend.
- Steph Anderson 6-5-21

We highly recommend Air Control HB!

We highly recommend Air Control HB! The whole process was so easy and straight forward with great communication throughout. Thanks for travelling out into the country to install our heat pump Sefton, we really appreciate it!
- Abbey Lee 3-5-21

Cannot thank you enough for your fast and efficient service!!!

Cannot thank you enough for your fast and efficient service!!! .. Sefton went out of his was to help us with our dying air conditioning unit and magically sourced and installed a new unit in no time! Very happy customers ☺️
- Michelle Cave 29-4-21

Had a heat pump/air conditioning unit installed by Aircontrol HB

Had a heat pump/air conditioning unit installed by Aircontrol HB.Really excellent service from these people. Wld recommend them to anyone. Love my air conditioning unit...it makes such a difference in my dog grooming salon. It works a treat!😊🤭
- Paula Walton 8-4-21

Excellent service!

Excellent service! Sefton visited the same day I called to assess for a quote. The quote arrived promptly. He turned up and installed the heat pump/aircon when he said he would and helped us understand it’s use. He was tidy, professional and very prompt. I would highly recommend Aircontrol. The unit itself is great too, exactly what we were looking for. Thank you! We very happy customers.
- Mandy Ostergren


Fantastic service from start to finish

Sefton provided fantastic service from start to finish! He was here to do a quote the very same day I enquired, back a few days later to do the job and it was all done and dusted with no problems. Really great rates too! Loving our two new heat pumps! Thanks for the great, professional service!
- Juno Platt - Highlight Beauty & Massage

Fantastic service, super prompt to reply to emails

Fantastic service, super prompt to reply to emails, and get to site. Thank you!! 110% top service.
- Sheree Rowden

Expert service, highly recommend

Sefton installed  two air con units for us between Christmas and New year we are so thankful for his expert service and highly recommend him.
- Ian Cunningham

Thank u AirControl Hawkes Bay

Thank u AirControl Hawkes Bay Ltd for sorting out our air conditioning... fast.. efficient.. friendly.... highly recommend these guys!
- Rhonda Knox - Contain-Ya Coffee

Highly recommend AirControl Hawkes Bay

Highly recommend AirControl Hawkes Bay. From initial quote to actual installation, turned up on time, efficient, professional and informative. Will definitely be using again.
- Louise Russell Holland

A welcome edition to the studio, air conditioning yes!!

A welcome edition to the studio, air conditioning yes!! So much more comfortable for the clients and myself. Big thanks to Sefton for getting it installed within a week of contacting him, very professional, good time keeping both with the quote and installation, tidy quality work, and a nice easy going guy as well.

If your looking at getting air conditioning, these guys would be a good place to start, they take care of everything from start to finish, quote (free), install, electrician check after install.
- Lous Tattoos

31/1/2020 One year on and we have had fabulous feedback from Lous Tattoos; 

With the summer temperatures smashing the Bay at the moment one of the best thing I've done for the studio and mine and client comfort, was get hold of these guys,
Air control Hawkes Bay Ltd.
We have an AC unit in our house that we went through one of the major electrical/appliance stores, and it was nowhere near as easy as going through Air control HB Ltd.
These guys will come round and give you a quote for the right sized unit for your space, they do all the installation and follow up checks themselves, quick tidy professional work, if we were to need another unit in the future, these are the guys we will be going through.
If you are in the market for a new unit or upgrade get hold of Sefton and his crew.
Cheers guys, coming up nearly a year now and it hasn't missed a beat.

Excellent service and competitive quotes

Excellent service and competitive quotes. Sefton has such a lovely manner and is very knowledgeable.
- Jo Chalmers

​Sefton was professional, efficient and very reasonably priced

Sefton was professional, efficient and very reasonably priced. Would absolutely recommend Aircontrol Hawkes Bay and will be using their services again.
- Lucia Gordon - Clifton Glamping

Absolute gentleman

Absolute gentleman, excellence from start to finish. Highly recommended. 
- Kel Reckinger

Fantastic service in every way

Fantastic service in every way. Sefton arrived to quote the job, promptly after our request. He was attentive to our requirements and provided excellent solutions for our needs. He was great with problem solving with us as to possible positioning alternatives. Within a few days of receiving the go ahead, the units were installed. Sefton has given us two fabulous units at the best price, installation finish was fantastic and we are confident to operate them with his instruction afterwards. Would highly recommend AirControl Hawkes Bay to all.
- Bernice Leyser

Amazing service

Amazing service. Arrived just a couple of hours after calling and our issue was sorted so quickly. So grateful to have working aircon in this heatwave! Thanks guys!
- Jodine McIntyre

Sefton's communication and service is exceptional

Sefton's communication and service is exceptional. We had lots of other things going on in the house on install day, but was no big deal, he just got the job done. Would definitely recommend Sefton to anyone. Thanks so much for a great experience guys, much appreciated 😊
Kim Crook

Sefton is very reliable.

Sefton is very reliable. Installed me a fantastic air con in good price. Good communication and very thoughtful. Totally recommend him to anyone who want put up a unit. Now we can enjoy a cool summer and warm winter. Thanks Sefton!
- Yalei Wang

Very easy to book my air con service online

Very easy to book my air con service online. Sefton contacted me almost immediately and the work was done the next day. Very friendly and professional service under Alert Level 2 conditions. Definitely recommended.
- Jenny Day

Great efficient service with knowledgeable installer

Great efficient service with knowledgeable installer who provided the best option for our requirements.
- Dave Garden

We had our heat pump serviced yesterday

We had our heat pump serviced yesterday. He did a wonderful job, our unit looks brand new again. Great price and availability too. Highly recommend! 
- Clare Schuster

Great service and great price

Great service and great price. Will certainly spread the word and you will be my first choice for any future work. Thanks.
- Tracy Brazier

Fast, professional, efficient!

Fast, professional, efficient! Competitive prices. Highly recommend them.
- Marianne Trebes

Super fast

Super fast, friendly and efficient service. Thanks Sefton 👍🏼
- Jill McCarthy

Sefton serviced my heatpump last week

Sefton serviced my heatpump last week, I rang and he came next day, friendly, quick and efficient, and reasonable. Very impressed.
- Moira Lindsay

Great service

Great service. Very prompt and great communication. Will be using them again for all future work. Thanks.
- Marcus Gillum

Fabulous service and communication.

Fabulous service and communication. Sefton was very helpful and went out of his way to help us with our setup and install. Very impressed and we highly recommend Sefton to all!
- Amy Blakesley

Last week when our winter really arrived

Last week when our winter really arrived ,my very old heat pump decided it could not cope any more .I phoned Sefton at air control ,my son had introduced us ,which meant I had complete confidence in asking him ,(I am a senior) Sefton came around and DIOGNOSED it was time for a change ,after a quote and a complete set of info from brand to how it worked .I now am snug and warm with my Toshiba inverter . it was a pleasure to have a quiet worker Tidy worker not a thing out of place , and now so warm THANKYOU AIR CONTROL HAWKES BAY
- Margaret Jane Kibblewhite

Our heat pump stopped right when we needed it most.

Our heat pump stopped right when we needed it most. Luckily Sefton gave us a very good quote & followed it up with prompt & efficient advice & service. I have no reservations in recommending AirControl & am very happy to do so.
- Madeline Williams

Sefton relocated a heat pump at home

Sefton relocated a heat pump at home: decent price, great service, highly recommend them!
- Cecilia Martin

We have had the absolute pleasure dealing with Sefton

We have had the absolute pleasure dealing with Sefton he was highly professional and communicated clearly and honestly we knew exactly where he was in terms of quoting to installing to completion. 

I wouldn’t hesitate in the slightest Sefton is most definitely the best there is.
Our Tenants also remarked on how considerate and professional he was.
- Aleasha Liddy-Mcgoon

Sefton was professional and efficient

Sefton was professional and efficient from start to finish. Great communication. Highly recommend!!!!
-Linda McAdams                                                                                                                                         

Thanks for a great job

Thanks for a great job from the initial quote to the finished install very happy with price an finished product --why didn't we do this a lot sooner ?
- Dave Astridge

Great friendly service

Great friendly service with good advice. Highly recommend
- Fiona Charlton

Sefton is great.

Sefton is Great. Shows up when he says he will. Great workmanship, doesn't leave a mess and well priced.Thank you AirControl
- Jarden Park

Excellent Service

Excellent service. Enjoyed our time with Sefton who provided a good price and excellent professional service. Highly recommended.
- Lesley Macdonald

Prompt efficient service

Prompt efficient service at short notice. Will use again
- Robyn Eliason

Great firm to deal with.

Great firm to deal with. Do what they say will do and prompt efficient service.What more can one ask. From WildWings Op-Shop, Taradale.

- Frank Weeks

will recommend his business to others

will recommend his business to others. is very reliable and pleasent person .
-Rose O'Leary

Anyone needing a new heat pump

Anyone needing a new heat pump. Get in contact with Sefton from Aircontrol in Hawkes Bay. Fantastic service. Very good price compared to others.
-Chrissy Hansen